Veterinary Jobs in
Rolling Meadows, IL

We are looking for a Client Service Representative (CSR) who can provide an exceptional experience to our clients during every interaction. In addition, to engaging with clients, the CSR performs administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
• Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
• Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.
• Active Listening: Following the expressed wishes of teammates and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas, including the front desk, reception area, waiting area, office, a public bathroom(s), and exam rooms.
• Processes cash, checks, charge card, and credit account payments.
• Schedules appointments, adhering to practice and doctor preferences, ensuring appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts calls to clients on a timely basis from a call-back list.
• Performs a backup of the computer system regularly, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the visit.
• Answers incoming telephone calls by applying proper telephone etiquette.
• Presents clients with medications, instructions, and new client kits, along with any other take-home items.
• Handles emergencies with great care and patience and follows established clinic policies and procedures.
• Addresses client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• Full or part-time
• Ability to work some Saturdays
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques, including proper PPE

Benefits Offered

• Paid time off
• Health insurance, dental insurance, vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development